IT Applications and Support Intern

Company

Description

Aleron is hiring an IT Applications and Support Intern to join our IT team at our headquarters in Williamsville, New York. Are you a dynamic undergraduate student seeking an incredible paid internship program?

Aleron Group has been a leader in the industry since 1957. Our companies, Acara, Acara India, Broadleaf, Lume, TalentRise, and Viaduct, all specialize in ideating and creating total talent solutions, workforce management, IT services, and more. In addition to the solid and trusted partnerships we develop with our clients, we are committed to promoting social justice, community engagement, and economic empowerment in the communities we serve.

Pay: $18.00/hr.

Essential Duties and Responsibilities:

• Collaborate with customers and IT staff to gather requirements and document new solutions and revisions to existing solutions.
• Assist in developing system design documentation and user/system interfaces.
• Customize and configure business software components under the guidance of senior IT team members.
• Collaborate with developers and vendors to ensure platform software meets end-user needs.
• Interact with internal customers to develop subject matter expertise in platform components.
• Assist with the growing adoption of Microsoft 365, Dynamics 365, and the Power Platform.
• Research and assess existing platform functionality and provide briefings for IT leadership and business stakeholders.
• Assist with preparing technical reports, guidelines/procedures, policies, and training materials for end users.
• Support system checks, quality assurance, and identify risks within the scope of work.
• Contribute to regular research studies for new platform technologies and their integration within the organization.

Other Duties:

• Communicate with other members of the IT department regarding various issues and projects.

Required:

• Currently pursuing a Bachelor's degree in Business Administration, Information Technology, or related field.
• Strong verbal and written communication skills.
• Ability to contribute to solution design activities and requirement gathering.
• Ability to learn and build components in Microsoft 365, Power Platform, and Dynamics 365.
• Capable of analyzing processes for possible system improvements and suggesting alternative solutions.
• Ability to work collaboratively in a rapidly changing business environment.

Preferred:

• Experience or coursework related to Microsoft 365, Dynamics 365, and the Power Platform.
• Knowledge of Agile and Waterfall delivery methodologies.
• Familiarity with IT and QA standards such as Scrum and Software Development QA Lifecycle (SDLC).
• Interest in professional services and shared services organizations.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.